Emergency claims

If you are overseas and need assistance due to an accident, medical emergency, hospitalisation, trip cancellation or delay, or any other urgent event, you’ll need to make an emergency claim.Get in touch by calling Travel by Us on +6128074 5522 .

You can reach us 24/7, and you can reverse the call charges.You can also email us at claims@travelbyus.com or find us on live chat during business hours.

What happens next

Travel by Us has partnered with Australasian Assistance to provide you with time-critical assistance when you need it most. Like ourselves, Fullerton Health are a proudly Australian owned company, and are equipped to provide medical and emergency assistance to Australians travelling across the globe.

Once your call is logged with our claims team, Fullerton will assist you to find the best course of action suited to your emergency and location.

To help us assist you, it’s important that you:

CLAIM ONLINE

Claim tips

Receipts
Laws have changed increasing the severity of penalties for narcotics offences, including the death penalty. Read more

Police report
Alert updated to do not travel to Bali due to the dangerous security situation, activities of armed groups and high levels of serious crime. Read more

Bank statements
There is a risk of terrorist attacks in Sri Lanka. Read more

Related claims articles

No go zone: The countries we can’t cover you for

How to file a police report for a travel insurance claim

Understand your cover

Conditions and exclusions apply to every cover level and optional pack. View our Combined Product Disclosure Statement and Financial Services Guide for full details. Sub-limits apply. Not sure? Our friendly team are here to help. Get in touch

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